Author: Robbin Phillips

Do you make your customers feel at home?

I’ve always loved the front door of Brains on Fire’s worldwide headquarters. Do you see the face? The other day Cordell and I had a little email exchange. I’m not sure how it even began, but somewhere along the way he shared this thought: I sometimes wonder if our modern age has created an entire …

Start Something.

Photo from my friend John Bielenberg‘s iphone. Don’t you just want to know where that road leads? I love the start of things. Start up companies and organizations fascinate me. I love hearing stories of first kisses and first dates. And first jobs and first cars. I cry at weddings. And when babies are born. …

Storytelling and Wonder.

Last week I took a needed break from my crazy-busy-full life and spent some relaxing time on the coast. I turned off my iphone. (I even put it in another room while I slept.) I shut off my computer. I rode bikes. I watched clouds and listened to the wind. I walked on the sand …

11 More Days!

One of the coolest things about the people I work with everyday is this: Everyone is an artist. Seriously. Megan is our “workflow” guru but she is also a talented painter and photographer. Last week the Brains on Fire crew gathered at my house to celebrate Eric’s upcoming marriage to Julie. They actually meet because …

It’s About People.

We’re all in marketing grad school. Surrounded by massive changes in how we communicate, we need to study and share and listen hard with an open hearts and minds. The good folks at KellerFay are some of the best “professors” I know in the Word in the Mouth Marketing world. At Brains on Fire, we …

Beautiful Mistakes.

Adults over-think. We really do. We think about what we wear, who said what to who, who reports to who, the list is long and crazy. We long to be right and look smart and have perfect relationships at home and at work. We set crazy expectations for ourselves and pace our lives to be …

Instagram Happy and the Return of ChatPack Friday.

These are the bookshelves in my den. I got them at Design Within Reach. Crazy, huh? Alright. Let’s have some fun today. It’s Friday. And the weather in our part of the world is amazing. It’s part of why we love to call this place home. Sorry if you’re still stuck in cold. I’m actually …

No One Sets Out to be Mediocre

Couldn’t find a photo we own rights to for this post, so I am sharing one of my iphone pics. This is Josh, our intern, doing his best impression of Geno! I was stumbling around looking for something in my outlook folders and I found this in an email from Jenn Goff, a past tribe …

The Intimacy of Small Groups

Photo from diningforwomen.org. About six years ago, my former business partner asked me to have breakfast with a friend of his, Marsha Wallace. I agreed. But as I was getting dressed and while driving to meet with them at a small little breakfast place in Greenville, I promised myself not to add one bit of …

What Makes You Buy a Business Book?

The other day I was in the bookstore and as I often do, I checked to see if the Brains on Fire book was happy and snug and forward facing. Yes, I do a little housekeeping when needed. This particular day something struck me: Business book covers are a homely looking lot. Full of stretched …

From Seth.

I like this photo of Seth. Bald heads are just so interesting. Here’s a little something to think about this morning. Wish I said it but I have to give Papa Seth the credit: One option is to struggle to be heard whenever you’re in the room… Another is to be the sort of person …

Courageous Marketing.

Years ago someone added a word to my title at Brains on Fire. And overnight, quietly and without fanfare, I became the Courageous President of Brains on Fire. It gets a laugh when I’m introduced at speaking gigs and meetings. Even though I admit I like the smile it produces, it’s more. It’s a one …

A Kinder, Gentler Capitalism.

Photo from Libby William’s wonderful, heartfelt photoblog. The other day I received an email from someone who had recently read our book and often reads our blog. He wanted to see if I would help him re-frame his background and past experiences to ignite his next career adventure. I agreed to coffee. As he sat …

Inspiration.

The Erics, looking for inspiration. Hello! Hope you’re excited about the week ahead of you. I am. About a year or so ago, I posted a blog asking YOU a simple question. And since I LOVED the answers and they all inspired me, I am asking again… I really need you guys today. I love …

The Power of Kindness.

Fresh flowers from Libby William’s Photoblog. The other day I got a note in the mail. The old fashion “ink on paper” kind. It started like this: Dearest Darling Robbin, Hmmmm. I have to tell you in the middle of my crazy, busy, over stimulated workday, those words stopped me dead in my tracks. I …

What are you doing with your minutes?

2011 from hey_rabbit on Vimeo. I found this on GOOD. Oh MY. Have I told you how much I love almost every bit of content they produce and curate? This video is no exception. Seems that Madeline captured a bit of video everyday for a year of her life, then edited each video down to …

Permission to love.

This tiny little love note showed on my computer one afternoon. I keep it close by and still have no clue who wrote it. Some of our team has just returned from a long weekend of training for one of our clients. I love hearing the stories they bring back home from these experiences with …

Roll Call Time, Again.

I have done this before, and I cherished your responses. So let’s do it again. AND the photo above is LIBBY. Thought you might like seeing a face behind the beautiful photos we often use on our blog. Remember your childhood days in school, when the teacher called out everyone’s name and you said “Present”. …

Permission to Dream.

The other day a handful of us at Brains on Fire met to talk about something we seldom have time for these days. Brains on Fire. Cordell created, in normal Cordell fashion, a little keynote. On the screen in the front room of our offices were these words and a relaxing soundtrack in the background. …

Unplugging is the New Black.

Photo via Libby Williams. Grab a cup of coffee this is a long one. A friend passed this article on to me. The Joy of Quiet. Oh. My. Goodness. Take a few quiet minutes sometime today and read it to the end. I have. Twice. I have always loved this quote from Thoreau (keep in …