2 Responses to “The Customer is Always Right…Sometimes”

1. 

   Joel Newcomer January 25th, 2010 at 7:42 am

   I love your blog post! Great stuff! Here is another great article that expands on what you said:
   Top 5 reasons why “The Customer Is Always Right” is wrong:
   http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

   I love Brains on Fire and I subscribe to the blog’s RSS feed… you guys rock!

   Joel

2. 

   Aaron Templer January 25th, 2010 at 10:08 am

   Thanks for this post - always good to challenge common assumptions I think.

   One of the hardest and most important disciplines in business is deciding where to put your and your enterprise’s energy. In the sales process and in the ongoing customer relations process. It’s hard, but sometimes you have to cut loose those prospects or customers that aren’t in your target zone. It isn’t worth it for anyone.

   Maybe the saying should be “the *right* customer is always right.”