Speaker: Geno Church
Customer Management World Africa 2008
Johannesburg, South Africa

Geno’s giving the opening keynote on this one, so who’s up for a trip to Johannesburg?
Keynote address: Customer management as the cornerstone of your business processes

• How to create a passionate fan base from within your organization, and how to embrace the fans you already have
• How to adopt ‘The Fan Cycle’ and practical tools on how to implement within your organization
• Where to look for fan-based opportunities and the process to engage them

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