Comments on: JoBurg Espresso Sessions and a day at Missing Link http://brainsonfire.com/blog/2007/03/28/joburg-espresso-sessions-and-a-day-at-missing-link/ Fascinating, Inspiring, Rewarding and Engaging kinded spirits. Wed, 08 Oct 2008 03:24:04 +0000 http://wordpress.org/?v=2.5.1 By: Joe O'Keefe http://brainsonfire.com/blog/2007/03/28/joburg-espresso-sessions-and-a-day-at-missing-link/#comment-41541 Joe O'Keefe Wed, 28 Mar 2007 12:57:02 +0000 http://brainsonfire.com/blog/joburg-espresso-sessions-and-a-day-at-missing-link/#comment-41541 My company database is pretty good at keeping up with who has done business with us and who has not. I am constantly combing the notes section to find tidbits and clues to find ways to reconnect. Because we are still young and at this time do not have any serious competitors, I think it is incumbent upon us to reach out MORE than if we had ten competitors. I contact every client after they use our company's instrument and get the scope of the entire customer experience. Our clients are in the theatre business and they are beyond passionate. Allowing them to share their stories and checking in on shows even when they have not used our instrument for that production is therapeutic for both of us. And yes, it rocks my world when my four year old daughter greets me! My company database is pretty good at keeping up with who has done business with us and who has not. I am constantly combing the notes section to find tidbits and clues to find ways to reconnect. Because we are still young and at this time do not have any serious competitors, I think it is incumbent upon us to reach out MORE than if we had ten competitors.

I contact every client after they use our company’s instrument and get the scope of the entire customer experience. Our clients are in the theatre business and they are beyond passionate. Allowing them to share their stories and checking in on shows even when they have not used our instrument for that production is therapeutic for both of us.

And yes, it rocks my world when my four year old daughter greets me!

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