Comments on: Dear Customers… http://brainsonfire.com/blog/2007/02/13/dear-customers/ Fascinating, Inspiring, Rewarding and Engaging kinded spirits. Mon, 13 Oct 2008 09:17:03 +0000 http://wordpress.org/?v=2.5.1 By: Carlos http://brainsonfire.com/blog/2007/02/13/dear-customers/#comment-30461 Carlos Fri, 23 Feb 2007 00:02:46 +0000 http://brainsonfire.com/blog/dear-customers/#comment-30461 Whew, this is a pretty nice post. I´m sure that if the NorthWest airlines lady reads this, she would correspond with another Thank You, after all everything depends on the point of view, you were the person behind the counter for her. Best, Carlos. Whew, this is a pretty nice post. I´m sure that if the NorthWest airlines lady reads this, she would correspond with another Thank You, after all everything depends on the point of view, you were the person behind the counter for her.

Best,

Carlos.

]]> By: Andy Sernovitz http://brainsonfire.com/blog/2007/02/13/dear-customers/#comment-30197 Andy Sernovitz Thu, 22 Feb 2007 05:21:00 +0000 http://brainsonfire.com/blog/dear-customers/#comment-30197 Right on! We all need these reminders that a smile, a thanks, a deep breath are oh-so-much-more important when things are really crappy. Step up and be the one to make it happen. Learn more from the master, Scott Ginsburg: http://www.hellomynameisscott.com Cheers, Andy Right on!

We all need these reminders that a smile, a thanks, a deep breath are oh-so-much-more important when things are really crappy.

Step up and be the one to make it happen.

Learn more from the master, Scott Ginsburg: http://www.hellomynameisscott.com

Cheers,

Andy

]]> By: Robbin http://brainsonfire.com/blog/2007/02/13/dear-customers/#comment-27675 Robbin Wed, 14 Feb 2007 16:31:25 +0000 http://brainsonfire.com/blog/dear-customers/#comment-27675 Thanks for this great post, Jenn. You know, I hardly ever get over the top mad. But I had an experience the other day that stopped me in my tracks. Frustrated, upset and worried about a problem one our partners had laid on us, I lashed out at someone. I mean lost it. And you know what, I felt like crap afterwards. Being grateful is as much for yourself as it is for the "person behind the counter." Thanks for this great post, Jenn. You know, I hardly ever get over the top mad. But I had an experience the other day that stopped me in my tracks. Frustrated, upset and worried about a problem one our partners had laid on us, I lashed out at someone. I mean lost it. And you know what, I felt like crap afterwards. Being grateful is as much for yourself as it is for the “person behind the counter.”

]]> By: Wendy Jo http://brainsonfire.com/blog/2007/02/13/dear-customers/#comment-27520 Wendy Jo Wed, 14 Feb 2007 03:14:00 +0000 http://brainsonfire.com/blog/dear-customers/#comment-27520 I can guarantee that the disgruntled lady behind you in line never worked "behind the counter." I applaud you on your comments. A sincere "thank you" from my customers can be much more rewarding than a paycheck. I can guarantee that the disgruntled lady behind you in line never worked “behind the counter.” I applaud you on your comments. A sincere “thank you” from my customers can be much more rewarding than a paycheck.

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