Comments on: Dear Palm, Inc., http://brainsonfire.com/blog/2006/01/30/dear-palm-inc/ Fascinating, Inspiring, Rewarding and Engaging kinded spirits. Thu, 20 Nov 2008 15:54:42 +0000 http://wordpress.org/?v=2.5.1 By: Ian McKee http://brainsonfire.com/blog/2006/01/30/dear-palm-inc/#comment-412 Ian McKee Tue, 21 Feb 2006 16:48:44 +0000 http://66.179.63.58/blog/dear-palm-inc/#comment-412 Hi Spike Your friend made a great choice with the Treo, and I have lots of friends who have their Treo and Macs co-habiting very happily. Sad to hear the story about poor service - I must counted however with my own experience of EXCELLENT (I don’t use caps lightly) customer service here in Asia. For various reasons (being dropped in soup being one) I have had hardware troubles with my 600 (I was an early adopter) a couple of times. A single phone call gets me a Replacement number – I take the number to a convenient store on Orchard Road (downtown Singapore) and I get a 1 for 1 replacement. No questions. No forms. No wait. No fuss. The experience is as near perfect as you can get. I love the product and the support that I have found myself giving demos to stranger in taxi queues about it – and about 15% of my close circle of friend and family are now Treo converts. Hi Spike Your friend made a great choice with the Treo, and I have lots of friends who have their Treo and Macs co-habiting very happily. Sad to hear the story about poor service - I must counted however with my own experience of EXCELLENT (I don’t use caps lightly) customer service here in Asia. For various reasons (being dropped in soup being one) I have had hardware troubles with my 600 (I was an early adopter) a couple of times. A single phone call gets me a Replacement number – I take the number to a convenient store on Orchard Road (downtown Singapore) and I get a 1 for 1 replacement. No questions. No forms. No wait. No fuss. The experience is as near perfect as you can get. I love the product and the support that I have found myself giving demos to stranger in taxi queues about it – and about 15% of my close circle of friend and family are now Treo converts.

]]> By: Olivier Blanchard http://brainsonfire.com/blog/2006/01/30/dear-palm-inc/#comment-411 Olivier Blanchard Tue, 21 Feb 2006 16:48:26 +0000 http://66.179.63.58/blog/dear-palm-inc/#comment-411 Survive, yes. For a while. Thrive, nope. Survive, yes. For a while. Thrive, nope.

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