Dear Bath & Body Works
January 23rd, 2006
Okay, let me begin this post by stating unequivocally that I do not consider myself girly. There’s nothing wrong with being girly… I’m just not. I don’t wear makeup or watch chick flicks or anything like that, but I will admit that my one girly indulgence is fruity lotion. Yup. I like fruity lotion. And my dealer of choice for that particular addiction is Bath & Body Works. I buy my stuff there, I buy gifts there, I recommend them… I would say that I have been a pretty loyal BBW customer.
But my loyalty is waning.
I’ve been running low on my favorite fruity lotion (Pure Silk - Sun-Ripened Raspberry), so I went this weekend to restock… only to find that this product has been discontinued. (This also happened with my previous favorite: Pure Silk - Country Apple, which led to the switch to Raspberry). This time it had been discontinued to make way for a new scent (which kinda smelled like feet, if you ask me). AND… they’re in the process of phasing out most of their original fruity products in favor of new fancier blends. And when I asked, they explained that they discontinue the old products to encourage people to purchase the new ones.
Hold on a second.
You’re discontinuing the products that made me love you in the first place and forcing me to switch over to something you think I should like better? A fun case of Seller-Knows-Best. Don’t you think that perhaps a better way to build stronger customer loyalty AND expand purchasing behavior would be to continue to allow me to purchase the products I love, and enter into the conversation with me about the new products? Give me the choice to try a new scent or a new product line, and I’m more likely to go along with you. Don’t force it.� Because, the fact is, if you force me to make a choice… the choice I end up making might not be the one you hoped.
Other posts by Jennifer.
Evan says:
On the few occasions I’ve been forced to walk into that store (holiday gifts, etc) I’ve walked out with nausea and a headache from the intense cross-mojonation of smells. Any single scent by itself is fine, but when they mingle together into a pungent gray reek it’s like inhaling nerve gas.
I think they change the formula to further hone the noxious smell that both repulses men and attracts women. They must mimic some little known human pheromone.
February 19th, 2006 at 12:33 pmBilly says:
Northern Exposure was the best, most unbelievably well-written television show… ever. When it was canceled, I swore off television and began to read books. Then, the West Wing aired on NBC and I was hooked. I don’t think I’ve missed an episode in the past six and a half years. So anyway, John Spencer died last month and nobody wants to see Jimmy Smits do this thing with Alan Alda much longer… right? Nobody but me, I guess… so they canceled it! They’ve taken it away. Seller-Knows-Best. Anyway, Jennifer, I feel your pain. Read any good books lately?
February 19th, 2006 at 12:34 pmJennifer says:
YES BILLY! I too loved Northern Exposure!! Another brilliant show that has met an untimely fate - Arrested Development. Though from what I understand, there are a couple of networks considering bringing it back to life. So… here’s hoping that a few of those sellers out there are actually listening, eh? And if you’re looking for a good book, I can’t say enough about Sex, Drugs and Cocoa Puffs.
February 19th, 2006 at 12:35 pmOlivier Blanchard says:
Okay… I’m not… a girly boy, but…
Wait. Hold on. (I’m never going to live this down, am I?)
*ahem* Okay… so I used to buy this really cool lavender liquid handsoap there. Last year, they discontinued it. The result: I didn’t have a reason to go there, so they lost my business AND my wife’s business (she would buy stuff while we were there).
I’m all for innovation and releasing fresh products every year, but B&BW is taking the concept just a tad too far.
February 19th, 2006 at 12:36 pmBilly says:
“really cool” lavender liquid hand soap, Olivier? Interesting. See? I already need to smell the stuff. Anyway, Jennifer, Arrested Development really is a brilliantly-written show. I agree. Thanks, too, for the book rec. the first chapter (via Amazon.com) is hilarious. I have wanted to be John Cusack for some time now. Klosterman just reminded me why…
February 19th, 2006 at 12:37 pmOlivier Blanchard says:
When you find good soap, you hate to see it go.
February 19th, 2006 at 12:37 pmJennifer says:
I’m not judging you, Olivier.
February 19th, 2006 at 12:37 pmOlivier says:
February 19th, 2006 at 12:38 pmMiss says:
If you are missing your favorites, you should check out the classics section on their website. Tons of old favorites!
March 30th, 2006 at 6:55 amAndrea Kathleen Balcavage says:
I agree, I hate it when that happens! I’m not sure about the exact product you are talking about, but the scent has not been discontinued, I bought a bunch today at the store, here’s some online
http://www.bathandbodyworks.com/product/index.jsp?productId=2095156&cp&origkw=sun+ripened+raspberry&kw=SUN-RIPENED+RASPBERRY&parentPage=search
and here is the country apple
http://www.bathandbodyworks.com/product/index.jsp?productId=2095157&cp&origkw=country+apple&kw=country+apple&parentPage=search
December 27th, 2006 at 5:33 pmEmily says:
FYI they discontinue products because only like 3 people buy them. sorry if you are one of the three. we are not going to keep something in stock if you come once a year to buy it. sorry.
March 25th, 2007 at 9:03 pmApril says:
Ahem. I’m sorry, but I bought limelight practically on a monthly basis and they discontinued it. If you have any questions about it just look at ebay and observe the poor people willing to pay 40 bucks for a bottle of lotion that’s been discontinued.
July 5th, 2007 at 1:03 amErin says:
Hey I came across this website thing and read the posts. I’m currently a sales lead for a bath & body works flagship store in the midwest. We have a lot of complaints from customers that their favorites are being discontinued. The company tends to push out the old ones because they believe they’ve had their time in the spotlight and people will be more interested in newer fragrances. Country Apple is coming back, but will be called Irresistible Apple. You can buy stuff online, but be aware that most products only have a shelf life of 4 years and those online may already be past that.
July 27th, 2007 at 11:25 amGayle says:
I came across this site while looking for a Bath and Body skin care line recently discontinued: Pure Simplicity. The frangrances are out of this world: white tea, linen, milk thistle, rice… Hard for me to believe they didn’t sell enough of these great products to keep the line going. I would love to see these back.
August 17th, 2007 at 7:21 pmKim says:
I had the same issue with several different companies. I became a Fragrance Designer wit UB and now I help others create their own custom scent. That way it is never discontinued because you have the recipe for the fragrance and can make it anytime you want. I have over 60 different perfume oils broken down into categories: Fruity, Herby, Leafy, Spicy, Floral, and Woodsy. It is a new company with a great concept. For more information, visit my website at http://www.UCreateTheFragrance.com or email me at kimberly@urbanbotanic.com.
August 21st, 2007 at 11:10 pmMiranda says:
I am still upset that they haven’t brought back Bath and body’s daffodil fields.. that scent rocks.. however, i still have the original spray to remind me of times past. their new scents kinda suck.
September 5th, 2007 at 6:15 pmJeanne says:
I have terribly difficult skin. I never had a regular facial routine until I discovered the Pure Simplicity products at Bath and Body Works. I am terribly disappointed that they have discontinued this product and will not be searching for a replacement in that store BECAUSE they’ve discontinued the products. I agree with many of the posts before mine. Bath and Body Works has lost this customer.
September 10th, 2007 at 4:55 pmSandi says:
I too have been disappointed with B & B Works. I fell in love with the Rice flower and shea collection only to have it discontinued. Went with another fragrance over the summer, it was Tahitian Maui only to have the same thing happen again. Not only have they discontinued my favorite scents, the body silk is becoming a thing of the past too. I hope the store can read these comments.
September 14th, 2007 at 3:14 pmAmanda says:
The Pure Simplicity line saved my life!! (Not REALLY, but you know what I mean…..) So many other products leave me itchy/red and I was SO THRILLED to find the Milk Thistle stuff….only to once again be heartbroken…… My husband actually teases me when I find a product that works perfectly for me, since it without a doubt will be taken off the market within 3 months…..And, ARRESTED DEV. is an amazing show! Had to post a little note.
September 19th, 2007 at 2:18 pmcynthia says:
Here is the thing with Pure Simplicity…
Over the past years, there has been a sharp decline in the sales for this skin care line. The did a test in some markets, and pulled it from the shelves. The trend continued to flat line (and no, not because it wasn’t there), so they have pulled it from all, but 300 stores in the Company. It is hard to keep a certain line when the sales are continuing to decline, espcially with the launch of other skin care lines, such as Wexler (which is just as good as Pure Simplicity). Ask your BBW for the info. brochure on it and read up on the products. If you are interested in seeing which of the 300 stores are close to you, you can call Customer Service…As always you can still buy it online, and the stores that no longer sell it will bring it back for the semi-annual sale until their inventory is dimished.
September 22nd, 2007 at 2:19 pmMelanie says:
FINALLY!! Someone who shares my pain…this has been my problem for some time now. I have been wearing BBW Country Apple since junior high (I’m now 28) and they discontinued it. So I went to Pear Berry, Sheer Freesia, Pear Blossom, Herbal something, the list goes on…however the scents do not. What is going on? I do not like ANY of the new, non-fruity scents! I have been a religious customer for many, many years, spending lots of money, getting lots of compliments to which I advertise where I got the scent and now I’m expected to just give up all of my favorites and automatically use the new ones? Not a chance! What about customer loyaly - how can I be loyal if all of the scents I love are gone - it’s ridiculous. Oh, and by the way, the Irresistable Apple smells perfumey and not at all like Country Apple. I hate flowery, perfumey scents, yet that is the one and only direction BBW is going in!
October 10th, 2007 at 9:49 amKimberly says:
Someone who feels my pain. I love country apple and have been wearing it since I was in jr. high (I am now 25). It was my signature scent and people used to think I was around just because they smelled country apple! (maybe I wore too much back in Jr. HIgh! but I still miss it!)
October 26th, 2007 at 1:33 pmmad-customer says:
Pure Simplicity: WE WANT IT BACK PLEASE!?!?!?!?!
No customer loyalty is possible if the company itself is not loyal with the customers. As simple as that! DOH???
Their marketing people or whoever make that kind of decisions, are stupid in my opinion. They choose to discontinue their best products and they leave the garbage on the shelves. I’m not up to play their game, so I will go somewhere else with someone I know I can TRUST.
December 4th, 2007 at 7:19 amLisa says:
My two ultimate favorites, which have been disontinued, were Pearberry and Sparkling Mountain Springs. Well, Pearberry is now a ‘classic’ which is sometimes (not always) available. Right now, you can only get the shower gel and anti-bacterial soap online. The body splash and lotion are “currently unavailable”. And Sparkling Mountain Springs… ah, I absolutely loved that one! You know, I almost think a man would like that one. It did not have a masculine smell to it, but it was definitely not floraly or fruity…just very clean. I was just about in tears when that one was discontinued. I thought all 3 scents from the water line were popular (Crystal Blue Waters, Fresh Waterfall Mist, and Sparkling Mountain Springs). Actually, they were popular. You know how it works though…out with the old and in the with new. It sucks!
December 4th, 2007 at 7:30 pmCindy says:
Bring back the classic bath and body works scents(sun-ripened raspberry, country apple, juniper breeze) because the newer scents smell like some cheap drugstore perfumes.
December 7th, 2007 at 1:23 pmsalonspotter says:
Just so everybody knows, I went to BBW the other day and a girl there said that this year the company will be bringing back the classics in a whole system…like lotion, splash, shower gel, and even body cream in some of them like country apple, pearberry and juniper breeze(which i personally do not like)..so don’t lose all hope, they are bringing them back for us because the company has had so much feedback about the old ones. Also, the newest one, Tuberrose is wonderful and is kind of like a happy medium for all of the florals that have passed.
December 10th, 2007 at 11:42 pmLisa says:
Salonspotter~
December 12th, 2007 at 4:54 pmThat is great news! I will have to keep my eyes open after the first of the year when they clear out the holiday stuff. That is usually when they bring out the springy/summery stuff.
Thanks for keeping us informed!
tracy says:
finally- people who feel my pain. B&BW has lost all appeal for me. in middle/high school i used sparkling green apple, country apple and daffodil fields. daffodil fields being my favorite. i have found a holiday apple scent that is similar to green apple, but what i really want to come back is daffodil fields. i am also not a girly girl and extremely picky about scents. it was the perfect combination. honestly now days i don’t even go near a B&BW all the new scents seem to be the product of trying to hard to be trendy. just keep it simple and CONSISTENT. that is how loyalty is won.
December 14th, 2007 at 10:44 amMeeMee says:
Well, don’t look now, but they’ve discontinued almost all of the White Barn candles (if not all). I LOVED the Golden Mimosa candles - gone. Loved the Hazelnut candles - gone. Loved the looooong time ago TOASTED hazelnut candles (made by BBW) - GONE. Whatever you like there, wean yourself - as soon as you really get into it - discontinued. I mean, how the heck often does a customer have to buy candles to keep them on the shelf - once a week? That store is just horrible. Every time you go in there they’ve taken something ELSE away. I got gift cards for BBW for the holidays and was really looking forward to my Golden Mimosa candles, house spray, house oil, whatever - there were hardly ANY candles in the store, except for the holiday scents. I sent an e-mail but was basically told, “Sorry we discontinued your favorite product - try some of our NEW crap.”
I’m using the gift cards to buy loofahs, I guess, until they discontinue those. Glad I’m not the only disgruntled one.
December 26th, 2007 at 1:23 pmLindsay says:
Eh, I’m torn with this one. I know it sucks when products you love are discontinued, but there has to be a point at which you at least try something different and new. I have several favorites from Bath and Body Works right now and don’t wear the same fragrance daily, more like once or twice a week to bounce between several. As far as the ones that’ve been discontinued like Country Apple, Irresistible Apple is very similar. You should try it! Most of the fragrances they discontinue lead to newer products. Also, you can get old favorites online and through ebay!
January 6th, 2008 at 9:57 pmCourtney says:
I feel the pain to guys :/ I love Bath and Body works but cant help but feel a bit betrayed when they stop making the best scents and come out with crap!One of my favorites is Peach Nectar I love it i got one bottle last year and have been using just little bits at a time it reminds me of my big sister in the 90’s and that she would always shop there and i would be the little sister to break into her lotion:)I have found some vendors on ebay that sell 2 bottle packs for 20 dollars or less pretty much the same price you would pay in store the ones i found strawberry lemonade,my beloved peach nectar and im still trying to find the i belive it was freesia!
ohhh and Irresistible Apple is nothing like Country apple!!
January 7th, 2008 at 10:41 pmjuicayj04 says:
I’ve read through several responses and I don’t know if it helps any but I have several large quantities of some of the very scents that have been mentioned here…Pearberry…Sun Ripened Raspberry…Juniper Breeze…Cotton Blossom…Country Apple…Peony…the list goes on I have everything from lotions to creams to shower gels…yes, and even some in PURE SIMPLICITY Silk Splashes….feel free to contact me at juicayj04@yahoo.com if you are interested..Thanks!
January 11th, 2008 at 9:05 ammissyboobie504 says:
Am I the only one who remembers “sunsweet kiwi”??
I loved that scent!….it smelled like skittles, and If I could find someone who had one bottle– my gosh—
The only consolation I can offer for those of us that are disgruntled— I have lucked up and found plenty of the scents you are missing at the semi-annual sales! Usually they are in the first couple weeks in January (after the Holidays); and the first couple of weeks in July (second half of the year)…..I haven’t had much luck with the “limited edition” summer/spring/fall scents…like “Sunsweet Kiwi”….
January 25th, 2008 at 1:24 pmblahblahblah says:
i dont know what everyone is talking about concerning country apple it has NOT been discontinued!!! its just not ALWAYS there
January 31st, 2008 at 4:38 pmin fact i bought myself a bottle two years ago and its still halfway thru. It smells very nice but i kinda got over it…now i dont know what to do with that bottle…maybe will use it up next year or something.
And every time i go to BBW i often see all these scents you are all talking about…
i personally find midnight pomegranate, warm vanilla sugar and brown sugar figg to be the best ones so i dont miss the oldies
and i like fruits more than flowers.
however, i have definetely seen country apple and stuff like juniper breeze
NOTHING has been discontinued (and no irresistable apple is not the same as country apple) its just not available always and not all the products in that line are there since so few ppl actually buy them. they arent going to keep so many products of a line which ppl have grown tired of. if u really want it that bad its always available online and look around the stores usually always have one or two products in that line
Jeannie says:
Hi, I’m reading through these posts and can say that I am in a similar boat with a different fragrance! My favorite is rice flower and shea purely silk body splash. I’ve been able to buy it on ebay over the last few years since it’s been discontinued but now it seems that nobody has it any more. Any chance that it will come back? or does anyone know anyone who has any bottles for sale?
March 1st, 2008 at 2:35 pmRenee says:
I’ve been shopping at BBW for about 10 years now and I’m so sick of my favorite scents being discontinued.
The even funnier part about it is that they don’t put these damn things on any kind of real sale until they are READY TO GET RID OF THEM… so I can’t tell you how many times I have seen something new on sale, tried it, LOVED IT, only to find out it was actually on clearance and being discontinued. Maybe I’m the only one who doesn’t want to pay $15 for a bottle of something I’m not sure I’m going to like or not?
I actually got into an argument with a BBW employee about this once. Her response was that OF COURSE they put the new products on sale for you to try… and then she pointed to a sale (a very common one) which was 4 for $35. What? If I’m not sure I’d like to spend $15 for ONE new thing, why would I spend $35 for FOUR?! BBW remedied this a little by selling “sample” bottles for $1 for their new products… but that’s only signature scents, most of which suck.
Here’s a list of products that I have loved and lost over the years:
- Sugared Shortbread
- Mulberry Spice
- True Blue Spa’s Mocha My Day (a product I found and tried when it went on clearance… I ended up buying this one on eBay until I couldn’t find it any more or the auctions were driven up to the realm of ridiculous by other fans like me)
- Pearberry
- Sun-Ripened Raspberry
- Strawberry Mint, Cinnamon Bun Heaven, Iced Tea Twist, Hot Chocolate, Orange Freeze, Divine Cherry Pie… well, basically the entire Temptations line (they kept strawberry daiquiri, the banana one, and frosting forever. I can’t handle frosting forever because it’s too strong, the banana one is fun but I really don’t want to smell like banana… but they get rid of the Cinnamon Bun Heaven and Orange Freeze?!?! I love this entire line, and they dumped most of it.)
Every time I’ve found something I like, they discontinue it. Now, I try new scents ALL THE TIME (just ask my credit card company). But when I find that I like my old scents better, I want them to be there!
March 25th, 2008 at 4:53 amTemptations was definitely my favorite line, and so because I liked it, I knew they were going to discontinue it. I bought dozens of bottles of the stuff to stock up, and good thing I did, because I was right. It’s all gone. I don’t think I’ll ever buy anything from BBW again. I’m just so sick of having to buy my favorite scents on eBay! I’ve waited through this many times but dumping most of the Temptations line is the FINAL straw.
By the way, like I said before all of their new scents are horrible. That new orchid one is so strong that when they’re burning the oil in front of the store, I have to cross over to the other side of the mall to avoid it! Bring back the sweet and fruity scents… you can only reinvent the flower so many times, but a cinnamon bun is LOVE
Brenda says:
I, too, am fed up with BBW and have quit even going in their stores. I work in a large international law office and have the opportunity to discuss these things with many other people. I hear the same thing from them that I see on this blog. Most of them are sick and tired of BBW doing this and have since quit going in BBW stores. What is it going to take for this company to wise up? Who is their marketing director, “The Joker” from Batman? They have discontinued my favorite, Sparking Green Apple, and my daughter’s favorite, the original Freesia. I have e-mailed only to get the same “tough luck” responses you report here. They can shut down for all I care. I’m not going back and I know of others who feel the same.
April 13th, 2008 at 2:36 pmtn says:
Please bring back the Pure Simplicity!!!
May 19th, 2008 at 11:36 pmThat amazing line is the only reason I would go to BBW. About declining sale, I think the problem is BBW put the product for half of the price during sale. So people just wait for the sale. I think if you just give 40% off or something lower and require to buy 2 to get the discount. I see that BBW doesn’t really promote Pure Simplicity as much as other products even though Pure Simplicity is way better. Everyone would fall in love with it if they try it. Or something like that. i would pay more for it if it is what It takes to bring back these must-have product. Please bring it back. If not, can you (bbw) let me know where I can find it because it is made for BBW by different co.
BONOH says:
SO! I am not the only one to be puzzled about BBW marketing strategy? Pure Simplicity Almond Facial Scrub was the only and I mean ONLY product this face has ever used that has not caused dryness while not causing oily skin! Of course - DISCONTINUED! The store that once seemed charming to myself and my teen girls (lots of $$$ spent at BBW between the 3 of us) is no more than an Evil Empire! WE ARE DONE! I guess “Customer Loyalty” is not in the GAME PLAN of BBW!! I continue to head to ebay to purchase the last remaining tubes of scrubs, but, in the meantime, will try to find a similar product ELSEWHERE!!
May 21st, 2008 at 3:15 pmglaistig says:
I work for BBW, and have for almost 7 years. The company has changed a *lot* during that time period, and oddly enough, their new marketing strategy is “The customer rules!” As employees, we are now graded based upon the survey that may or may not print out at the bottom of your receipt, and such things as product availability, availability of assistance, and knowledge of employee all factor in to determine our rating. The big push is customer loyalty, as they want people to have such a magnificent shopping experience that they continue to come to a specific store and purchase from them. As mentioned in previous posts, though, the big problem here is the amount of product that is discontinued. The company cannot seem to wrap their head around the idea that if you discontinue someone’s favorite scent, they will stop shopping at your store. Speaking of sale, if you enjoy BBW’s products, I highly suggest you shop during the semi-annual sale, which begins on June 2nd, simply because it will be your last chance to ever get some of the products you may currently use. *Many* products are going to be discontinued, including:
–Breathe - the entire line at 75% off
–Temptations - the entire line at 50% off, including Banana Smoothie, Frosting Forever, Frozen Daiquiri, and the new one, Hello Sugar
–Bubble Bath, Purely Silk Lotion, Shower Scrubs, Hand Lotion and Body Butter in - Black Raspberry Vanilla, Mango Mandarin, Cucumber Melon, Coconut Lime Verbena, Brown Sugar and Fig
–Brown Sugar and Fig, Fresh Pineapple, Chocolate Amber and Freshwater Cucumber will all be discontinued by fall
–All of those “classics” that people like, such as Sun-Ripened Raspberry, Country Apple, etc? Yeah, those’ll be $4 or 6/$20, but this is the last time they’ll be featured during the sale, as the company has opted to only continue selling them online.
And please please please, know that the employees who work in the stores *cannot* do anything about the company discontinuing stuff. We have absolutely *no* input, and they company does *not* listen to us, so yelling at us/complaining to us will get you nowhere. Trust us, they have discontinued a lot of products we use as well, and while we have told them time and again what people want, they honestly do not care. Calling the customer service line and telling them what you want is your best bet to get something brought back (like Dancing Waters this year), but as for some of the other brands, like Pure Simplicity (oh, the lemongrass face scrub was *the best thing ever*), it probably isn’t going to happen, and I’m sorry. :/
May 28th, 2008 at 3:51 pmLola says:
I work at a BBW outlet and we carry items that have been discontinued at very steep discounts. Look up where the closest BBW outlet is to you, and you can call to see if they have your favorite product. If it is kind of far away they can ship the items to you for a shipping fee of only $6-10.
June 1st, 2008 at 6:35 pmGeorgia Williams says:
I have a continuous love hate relationship with B&BW. Every time they come out with a new line that I love they discontinue it, and then I hate them for it. First there was the Imagine line. I loved the Love and Happiness scents in that one. I nearly cried when they got rid of that. Then there was the Aquatanica line. I vowed by the Sea Moisture Gel Soufflé. The Ile de Tahiti Inu Body Lotion in Coconut Vanille was another of my favorites. The Temptations Cinnamon Bun Heaven, smelled so good. And why oh why did they get rid of the body mists for the Aromatherapy line.
June 4th, 2008 at 9:54 pmRose says:
It’s good to know I’m not the only person having this same problem. Finding B&BW Superfill line that was discontinued it absolutely ridiculous! I won’t shop at the store again. It’s not the first time and I’m sure it won’t be the last and like everyone else listed above I emailed and was told “THAT PRODUCT HAS BEEN DISCONTINUED!” Thank you for helping out…….
June 5th, 2008 at 5:10 amMo says:
Yea my dad is soo dissapointed. I asked him what he wanted for Fathers Day and it was “do we have a BBW I want a new bottle of the Sparkling Mountain Splash?” So after searching i learned they discontinued it.. I recently fell in love with the Breathe Happiness, guess i better buy 4 more bottles to keep around for when they pull it also. And not to metion the Pomegranite anti bacterial stuff.. yummy! hehe…
Maybe if we all write letters they will get the point. IMAGINE THAT! But I do agree, why force it. If you take away everything we fell in love with, why bother falling in love with something new only for them to take it away again.. AHHH!
June 10th, 2008 at 1:36 pmGlaistig says:
Honestly? Customers writing letters *is* the only way the company gets it. I know financially they’re not doing so hot (sales are down 13% to last year), and they aren’t expecting things to improve until later on this fall….I think that has a lot to do with why they’re discontinuing Breathe and American Girl and a bunch of their other products. But after a bunch of customers contacted the company, they brought back the Dancing Waters fragrance. Granted, it was a year later, but now it’s available in everything. If you want to voice your disapproval, PLEASE contact bbw headquarters. They don’t listen to their employees >.<
June 14th, 2008 at 5:31 amKelly says:
My fav was Ile De Tahiti Coconut Vanille, and the rest of the Ile De Tahiti line. BBW lotions dry out my hands and burn, but the Ile De Tahiti was a miracle lotion. The last time I checked ebay one bottle was selling for over 60 dollars and had three days left. I dont even shop there anymore, I used to go in for my Ile De Tahiti and leave with a bag full of other stuff too, soaps, sprays, lip gloss…I dont even go anymore. There is no point in wasting my time.
June 16th, 2008 at 7:24 amSisterRandy08 says:
I use/used only four fragrances carried by BBW: Citrus (gone), Gardenia Lily (now called Gardenia), Warm Vanilla Sugar, and White Tea & Ginger (never in stock). It’s not that I didn’t want some variety in my life, it’s just that these were the four scents that didn’t fry my sinuses — everything else was too strong or too (for lack of a better word) chemical. A few years ago they dropped the ‘Lily’ portion of Gardenia Lily; I bought one — and only one — bottle. Every time I use it, I smell like I’ve sprayed myself with “Pledge” furniture polish. It’s nasty, nasty, nasty. I also took a chance on a bottle of Midnight Pomegranate because it smelled okay out of the bottle. I wasn’t prepared for the nasal assault that occurred after the lotion sat on my skin for more than 1 minute. Really and truly, I understand that introducing new merchandise is a great way to make (more) money, but removing the stuff that sells is a really stupid idea. Oh! BTW, when a store only stocks 4 bottles of something and it sells out — that means you should get more of it in stock! NOT report to your managers that you only sold four bottles. Anyway, there’s no reason for me to go near a BBW anymore because of this. The chances of me finding something I like — and it still being in stock 1 month later when I need more of it — is slim to none. There’s no need to get my hopes up.
June 25th, 2008 at 10:22 amZee says:
I am very upset with BBW. Actually my heart is broken because of them discontinuing Juniper Breeze. Silly but, true. This is my trademark scent. Everyone knows me by it. My fiance’ loves this on me, we met in 98′ and he loved the way i smelled of Juniper, we broke up for a few years and when we got back together, he commented on how i still smell “like me” he remembers me by this scent.It brings back good memories to most of us who are attached to these scents being discontinued, so this is what hurts the most for me. (Never thought I’d be writing how deep I feel for a body splash;)) sniff..sniff..
June 27th, 2008 at 5:33 amZee says:
One more thing….i refuse to wear anything that is “sort of” like this smell. Nothing compares, Nothing! JUNIPER BREEZE I MISS YOU!! whew…i feel better know. Thank you;)
June 27th, 2008 at 5:36 amGlaistig says:
Actually, Juniper Breeze is considered a “Classic”, so you can get it online at bathandbodyworks.com. As far as getting in the store, well….the company told us a couple months ago that the stores will no longer carry the “classic” scents (country apple, sun-ripened raspberry, juniper breeze, sheer freesia, etc.) during the semi-annual sale anymore (usually every january and june). You can only get them online. they also told us they’re discontinuing:
breathe
american girl
fit flops (in stores, but not online)
brown sugar and fig
freshwater cucumber
fresh pineapple
glycerin soaps (!!!!)
as far as white tea and ginger, you can get that in some stores during the january/june sales. my store had a *ton* of it, in shower gel, lotion, splash and body cream. that one’s a “classic” as well, so you can get it online.
ile de tahiti…that’s gone for good.
June 27th, 2008 at 7:12 amAmy says:
I have been shopping at BBW for 15 years! I was a senior in high school and first fell in love with the sun ripened raspberry. Over the past 15 years, I have only worn their splashes and burnt their candles. Every summer, I would wear country apple. Summer would not feel like summer without country apple. In the fall I would wear Spiced Vanilla. NOW, I don’t know what to wear!!! Oh, and the candles. Do not even get me started on the candles. Too late! Remember when they had pillars? 3 for $18! My apartment always smelled like Pralines and Cream. Then, poof. IT WAS DISCONTINUED. FOR NO REASON. I am still not over it. I understand not everybody likes the same thing. However, they are losing their core market by constantly changing their product. There needs to be some sort of consistency. I don’t want to smell like dancing rain. I want to smell like a damn country apple.
July 7th, 2008 at 12:54 pmMelanie says:
Please sign this petition to bring back the Temptations Body Line at Bath & Body Works!
http://www.ipetitions.com/petition/bbwtemptations/
July 8th, 2008 at 11:14 amChar says:
I’m quite upset that they have discontinued their Frozen Daquiri body splash from the temptations line. They still have lotion and some 3 in 1 body wash shampoo stuff, but why get rid of the bodt splash. I’m so fed up with stores like Bath & Body Works and Yankee Candle getting you hooked and then “discontinuing” what you got hooked on. I’m so turned off by these damn places I’ll only go when absolutely necessary - such as when I receive a gift card as a gift. BRING BACK MY FROZEN DAQUIRI SPRAY!!
July 8th, 2008 at 11:50 amflipflops22 says:
Does anyone know if Mango Mandarin is going to be discontinued? I feel like i saw it on the Fond Farewells section of the BBW website a few weeks ago, but that section is no longer up. Just wondering what the deal is. Also, does anyone know of a blog or website that has gossip/news on BBW products? Someone should start one & give people a heads up when things are going to be discontinued so we can stock up!!
July 10th, 2008 at 4:21 pmdee says:
It seems whenever I discover a new favorite product, it has either already been discontinued or is on its way there. Some scents I never even knew they carried until it was too late, like violet bouquet and red currant & thyme. I really wanted to buy some of the lemon verbena stuff from the provence line but it was so expensive that I put off buying it. When I could afford it, I discovered that it was long gone! Same goes for the tutti dolce and the ile de tahiti lines. I would have loved to try all of the temptations, too. I was able to find a FEW bottles on sale during the month long semi-annual clearance this past june. It really sucks that they won’t continue selling the classic scents during the semi-annuals. If that’s the case, I really have no reason to shop there anymore because pearberry is my staple shower gel. BBW!! Bring back the old scents!!!!(futile request as it is, I know!!!) The new floral ones are, in my opinion, quite noxious.
July 14th, 2008 at 6:18 pmJean says:
I work at a BWW in the Midwest and it is frustrating to me when favorite scents are discontinued. Juniper Breeze is/was my favorite, and I think 90% of the new fragrances smell awful, and it sucks trying to sell scents I hate. I understand the policy, but it really sucks. To make matters worse, Signature Collection items will be increasing in price a couple dollars…Surely that won’t deter even more customers. I don’t really mind having the Classics back for the June/January sales because they are a lot cheaper than normal, but from now on, they won’t be in stores ever. New scents are exciting, but I’d never wear them like the “old” ones. Try the Aromatherapy line. It’s a little more expensive but it’s the only thing I’ll buy there now. P.S. If you like Brown Sugar and Fig, snatch it up because I heard that was the next in line to go! I agree with everyone here, my professional nose reports that Irresistible Apple smells NOTHING like Country Apple. And one more thing, please don’t take your frustrations out on on the sales associate…don’t kill the messenger.
July 22nd, 2008 at 9:41 amAngela says:
I miss Orange Blossom, Rich Citrus Cream, Country Apple and Blissful Blackberry. But at least I have Warm Vanilla Sugar…
July 22nd, 2008 at 5:29 pmNikki says:
The Ile de Tahiti Inu Body Lotion in Coconut Vanille is up to $80.00 on eBay!!!!…I just (lucked out!) and paid 45.00 each for two bottles….If anyone from BBW sees this blog PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE bring back this product!! There is nothing out there even close to the fragrance. Obviously people are willing to drop serious cash for it! I buy it for myself and my boyfriend. If I spot it in the stores again, I will buy every bottle in stock!!!! I promise! It is also the only reason I walk into the stores as most everything else is too fruity & sweet for my tastes
July 23rd, 2008 at 8:25 pmcarol says:
i miss tranquil sleep products, you sprayed it on your sheets and lights out- even the dog fell asleep-it had little stones in the bottle-it was the best-the new one with lavender just is not the same-this one was vanilla cedarwood and clary sage oil-it was so heavenly i can almost smell it- why won’t they give original customers what we like and buy- who are they catering to-the quality of herbs used now just isn’t there anymore-very diappointing-your loss
July 23rd, 2008 at 10:02 pmcarol says:
i miss “tranquil sleep” productsyou sprayed it on your sheets and lights out-even the dog fell asleep-it had little stones in the bottle, it was the best-the new one with lavender is just not the same-the old one had vanilla, cedarwood and clary sage oil-it was so heavenly, i can almost smell it-why won’t they give original customers what we like-who are they catering to-the quality of herbs used now just isn’t the same-very disappointing-thier loss!
July 23rd, 2008 at 10:11 pmmegan says:
i do feel your pain, but please don’t take it out on the associates who work at bbw when you come to get your favorites and we don’t have them..it’s not our fault and we always get yelled at for it. (im currently a sales lead at bbw), also thats the way ALL stores run, not just bbw, to run a buisness you need to change, otherwise some people will loose interest..old products need to be pushed aside after a certain amount is not selling, to make room for something new..however, most of these old favorites are still available on http://www.bathandbodyworks.com, actually..pretty much all of them. AND we get them back for our semi anual sales at CHEAP CHEAP prices..seriously, like 2 bucks a bottle..AND for every scent that gets discontinued they bring out one thats pretty close..ie: cotton blossom went to sea island cotton (smells exactly the same), fresh vanilla went to warm vanilla sugar, peach nectar went to sparkling peach, country apple went to irrisistable apple. there are still tons of options.
August 13th, 2008 at 7:50 pmmegan says:
oh and the ones that do smell will never get discontinued..cucumber melons been around FOREVER, warm vanilla sugar and moonlight path have been around a decent amount of time also..the company does what it needs to do while trying to satisfy loyal customers with the oldies on the website =]
August 13th, 2008 at 7:52 pmmegan says:
the ones that do *sell
August 13th, 2008 at 7:53 pmBlue says:
Bath and Body works is way over-packaged. Try going with something naked and natural.
August 18th, 2008 at 10:18 pmnatalie says:
i work at a bath and body works and they tell use the reason why they discontinue scents is because they don’t sell well nation wide. I think that is not true about a few of them like country apple, sun ripped raspberry they are classics and they should keep them around. Victoria secret has had alot of the same scent the for years and they still sell alot of them example they have had strawberry’s and champagne and pear glaze since the store opened and those two are still their top sellers. Bath and body works need to take VS as an example but i don’t know if you are aware that bathandybody works and vicotria secret are both owned by the same company
September 4th, 2008 at 8:53 amnatalie says:
Yes they are discontuing mango mandrin , brown sugar fig , black raspberry vanilla , sparking peach, fresh cucumber, fresh pineapple.
September 4th, 2008 at 9:01 amJim says:
I can concur with Juniper Breeze. I’m a guy and I really like that scent. It reminds me of a majority of my high school years. It’s one of those scents that will bring me back to a time nearly forgotten. I hope they bring it back.
September 8th, 2008 at 11:38 amJR says:
They did not discontinue juniper breeze, it is on their website…. http://www.bathandbodyworks.com/family/index.jsp?categoryId=2077824&cp=2073259
September 9th, 2008 at 4:58 amAmy says:
For years now I have considered myself a Bath and Body Works girl. I have stayed true despite the ebb and flow that took many of my favorite fragrances from me including Honeyed Almond, Toasted Hazelnut and Sugared Shortbread.
September 19th, 2008 at 11:33 amHowever, that is not the purpose of my letter. This last product line discontinuation is more than I can stand. Losing Brown Sugar and Fig would have been enough, but to loose the entire Temptations line in one blow leaves my head spinning.
My love for Bath and products developed because unlike so many other companies, there were several fragrances that were not overpowering and/or flowery. I’ve noticed over the last few years a move toward fragrances like Sensual Amber, Japanese Cherry Blossom and Black Amethyst and less and less of the light fragrances that so many of us with sensitive allergies enjoy.
The only light products left are Vanilla Brown Sugar and the ones that smell like laundry detergent. Personally I liked Fresh Vanilla more than Vanilla Brown Sugar, but I’m sure your company isn’t interested in that.
All and all though none of this matters. What I’m writing to tell you is that I am finished with Bath and Body Works. I have no intentions of ever purchasing another Bath and Body Works product for myself again. I’ll be taking my business to the Philosophy Company.
Thank you for your time.
Sweet Sue says:
I have been in a tizzy here because Bath and Body works keeps discontinuing alot of the fragrances. My favorite “Wild Dafodils” was the ultimate “smell good” spray and lotion. I would wish that the store would bring back some of the older versions. They said that this fragrance didn’t sell..well..whenever I went to purchase it, it was one of the scents that was practically out! I have since been shopping Victoria Secrets because they at least let me smell feminine not like a walking fruit salad! Get with the program Bath and Body Works….Bring the old faithfuls back!!
October 4th, 2008 at 9:18 am