http://brainsonfire.com/blog/2005/05/11/how-to-shoot-yourself-in-the-foot-101/ Fascinating, Inspiring, Rewarding and Engaging kinded spirits. Wed, 08 Oct 2008 03:58:29 +0000 http://wordpress.org/?v=2.5.1 http://brainsonfire.com/blog/2005/05/11/how-to-shoot-yourself-in-the-foot-101/#comment-187 Scott Tims Mon, 20 Feb 2006 22:15:07 +0000 http://66.179.63.58/blog/how-to-shoot-yourself-in-the-foot-101/#comment-187 Chris, I agree. As a manager I always felt my biggest contribution was to properly "serve" those who worked with me, not expect them to serve me just because I carried to hollow title "manager." This respect has an uncanny way of leeching into the entire organization and positiively effecting the customers. We have become so obessed with branding lately, thinking that branding is a fancy work for marketing or advertising, when in fact the most effective "branding" occurs when a positive experience occurs—either externally or internally. Chris, I agree. As a manager I always felt my biggest contribution was to properly “serve” those who worked with me, not expect them to serve me just because I carried to hollow title “manager.” This respect has an uncanny way of leeching into the entire organization and positiively effecting the customers. We have become so obessed with branding lately, thinking that branding is a fancy work for marketing or advertising, when in fact the most effective “branding” occurs when a positive experience occurs—either externally or internally.

]]> http://brainsonfire.com/blog/2005/05/11/how-to-shoot-yourself-in-the-foot-101/#comment-186 FI Chris Mon, 20 Feb 2006 22:14:50 +0000 http://66.179.63.58/blog/how-to-shoot-yourself-in-the-foot-101/#comment-186 This reminds me of something I read a while ago (don't remember where) that described the Simple Hierarchy of Business: The shareholders' job is to take care of the managers; the managers' job is to take care of the employees; the employees' job is to take care of the customers; and the customers take care of the shareholders. The kind of care you put in determines the kind of care you'll receive. FI Chris :) This reminds me of something I read a while ago (don’t remember where) that described the Simple Hierarchy of Business: The shareholders’ job is to take care of the managers; the managers’ job is to take care of the employees; the employees’ job is to take care of the customers; and the customers take care of the shareholders. The kind of care you put in determines the kind of care you’ll receive. FI Chris

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